We, FIRST PARKING respects the privacy rights of all customers across all aspects of our business.
This policy tells you how we collect, use, distribute, manage and protect your personal information. We encourage you to read this policy carefully so that you understand our information handling practices.
In order to provide you with services, we may need to collect and use personal information about you or others. If we are not provided with all the personal information we request, we may not be able to provide our services or may only be able to provide limited services to you.
We collect personal information when you register as a member of our Season Payment Portal (SPP).
The extent and type of information we collect and handle may include your name, address, email address, mobile number, date of birth, gender, employment status, parking status and other preferences. If you use our SPP, we may also collect your credit card details and billing addresses.
Whenever possible, we collect personal information directly from the individual concerned. We collect personal information for the following purposes:
We may also collect personal information for any other purpose permitted, required or authorized by or under law.
We will not disclose personal information to a third party or a supplier that is not a related entity unless:
We may use personal information to advise the individual concerned of new products and services and marketing initiatives that we think may be of interest to them. This may include product or service offerings, newsletters and general information about us or third parties.
Those who prefer not to receive information about such products and services can either:
Unsubscribing however, will not end transmission of service-related emails from us, such as administrative email alerts in relation to your account settings.
At all times we strive to ensure that the information we hold about you is accurate, complete and up-to-date. If at any time you believe the personal information that we hold about you is incorrect, incomplete or inaccurate, you should let us know. We will use all reasonable efforts to correct the information. Alternatively, you may do this at any time by logging into www.firstparking.com.my and clicking on the season payment portal.
If at any time you want to know what personal information we hold about you, you are welcomed to request access to that information by contacting us at the contact details listed below. However, where:
We shall have the absolute discretion to decide whatever to provide you with access to the personal information.
If we deny your request for access, we will inform you the reasons for our decision thus may open you up to further controversy usually the decision gives us reasons. We may also charge a fee to cover the reasonable costs we incur in processing your request.
Access to personal information is limited to those of our personnel who specifically need it to carry out their business responsibilities.
We will endeavour to take all reasonable steps to keep secure all personal information which we hold about you and to protect your personal information from loss, misuse or unauthorised alteration. Any personal information you provide to us electronically is stored on secure servers. Our employees are obliged to respect the confidentiality of any personal information held by us.
To ensure we are meeting the needs and wants of our website users, and to develop our online services, we may collect aggregated information by using cookies or similar electronic tools.
We may update or change this policy at any time. When we do so, we will publish the current policy on our website. The amended policy will apply between us whether or not we have given you specific notice of any change.
We are committed to constantly improving our procedures so that personal information is treated appropriately. If you feel that we have failed to deal with your personal information in accordance with this policy, please speak to us so that we have an opportunity to resolve the issue to your satisfaction.
If you wish to access any personal information that we hold about you, or have a query about this policy, please contact our Season Unit at 03-7887 2622 or email to email@example.com.